Privacy Policy

1. Introduction

Hot Spot Electrical ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hotspotelectric.net or use our services. Please read this policy carefully. By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and physical address when you fill out our contact form, request a quote, or communicate with us.
• Service Information: Details about the electrical services you request, property addresses, and service history.
• Communication Data: Records of your communications with us, including emails, phone calls, and SMS/text messages.
• Automatically Collected Data: IP address, browser type, operating system, referring URLs, and browsing behavior through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our electrical services
• To respond to your inquiries, service requests, and customer support needs
• To send you appointment confirmations, service updates, and reminders
• To send marketing communications, promotions, and offers (with your consent)
• To comply with legal obligations and protect our rights
• To analyze website usage and improve user experience

4. SMS & Text Message Communications

By providing your phone number, you consent to receive SMS/text messages from Hot Spot Electrical regarding:

• Appointment scheduling, confirmations, and reminders
• Service updates and technician arrival notifications
• Promotional offers and service-related marketing (only with explicit consent)
• Emergency electrical safety alerts

Opt-Out: You may opt out of SMS communications at any time by replying "STOP" to any text message you receive from us. After opting out, you will receive a confirmation message confirming your opt-out. Message and data rates may apply. Message frequency varies.

Help: For help or more information about our SMS communications, reply "HELP" to any text message or contact us at (404) 399-2366.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and business (e.g., hosting, analytics, SMS platforms).
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorize us to share your information.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Your Rights

You have the following rights regarding your personal information:

• Access and review your personal data
• Request corrections to inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications
• Opt out of SMS communications by replying STOP
• File a complaint with relevant data protection authorities

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website and services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, our data practices, or would like to exercise your rights, please contact us: